PLACING AN ORDER

Which payment methods do you accept?

At HydraPura you can checkout using all types of credit and debit cards or by using the PayPal Express checkout option. We do not accept direct bank transfers or cash on delivery.

How secure is my online order?

When you shop online with your credit card, all your information is entered into a secure SSL web page. Your information is then SSL encrypted and sent directly to our credit card provider's network, where your card and transaction are pre-authorised and approved. Your credit card information is not stored on our servers.

ORDER DELIVERY

When will my order be processed?

All orders are processed and shipped from our warehouse. Please allow extra time for order processing during holidays and sales seasons.

We process orders between Monday and Friday. Orders will be processed within 1-2 working days from the order date and shipped the day after the order is processed. Please note that we do not ship on weekends.

Please contact us if you do not receive tracking confirmation after 5 working days from the day you have completed payment.

How can I track my order?

We will e-mail you the tracking information as soon as your order has been shipped. You will usually receive your tracking number the day after your order has been shipped.

Feel free to track your order on our tracking page.

RETURNS AND EXCHANGES

How can I return my order?

If you are not satisfied with your purchase and would like to return an item, please contact us within 14 days of receiving your order. Please provide your order number and the reason for return. Our customer service will review the return request and send further instructions if the return is approved.

For a list of final sale items, please see our return policy. All returns must be in original condition with the packaging intact.

What happens if the items I received are faulty, incorrect or damaged?

Please contact us within 7 days of receiving your order if you have received incorrect, missing and/or defective goods. Please include the order number, photographs of the item(s) and all references regarding the receipt of the parcel. We will do our best to resolve your case as soon as possible.

How long does the return process take?

Returns processing can take up to 7 working days from the day we receive your return. We will send you an e-mail to confirm that your return has been processed.